Quick take: Priority Pass changes and confusion cleared up for you

Welcome to rsts11travel. Today we’re looking briefly at an underrated benefit on several premium charge and credit cards, and a recent change that has been causing confusion and misplaced expertise on travel forums this week.

tl;dr: American Express announced in May that they would no longer offer the restaurant benefit on Priority Pass memberships through their cards. Priority Pass reminded customers of this earlier this week. US Bank, Citi, and Chase benefits are unchanged. 

We’ve also looked at Priority Pass in the following posts:

Priority Pass is a company that provides a subscription service of sorts for airport lounges around the world. They began offering this “club” program in 1992.

You can subscribe through their website for an annual plan that gives you access to over 1000 lounges and airport facilities around the world; depending on your needs, you can choose to pay as little as $99 up front for a year’s membership (with a $32 per person visit fee) or select their Prestige membership at $429/year which provides you unlimited free visits and a $32/person guest visit fee. 

Most people using their service, however, do not pay them directly. Several premium credit and charge cards from American Express, US Bank, Chase, and Citi offer a version of Priority Pass (usually Priority Pass Select) which gives you either an “unlimited” number of visits with a specified number of guests included, or a fixed number of visits included.

In addition to over a thousand lounges in the program, Priority Pass also offers access to Minute Suites relaxation bays at certain airports, as well as a generous restaurant credit at about 30 airport restaurants in the US. These options have different values than a regular lounge access benefit, but many travelers (your hosts included) have found them to be good options when available.

So what’s changed?

In late May, American Express announced that they would discontinue the restaurant benefit on Priority Pass memberships granted through an American Express charge or credit card. This caused some ire, but very few cardmembers chose the premium cards from Amex because of the $28 restaurant credit.

Earlier this week, Priority Pass themselves sent out a notice (right), co-branded with the American Express Global Lounge Collection, specifying that the membership noted in the email would no longer offer the “non-lounge airport experiences” and offering a link to the frequently asked questions (FAQ) for this change.

Both the email and the FAQ state that this change only applies to the membership account specified in the email. And as confirmed by numerous travel bloggers, there has been no announcement by Chase, Citi, or US Bank that they are changing this benefit (in fact, at least The Points Guy has actively confirmed with each that they are not changing at this time).

But still, the link to the FAQ spread like wildfire, without the “qualification” of the email source, and mild panic ensued.

Should I panic and spread rumors on the Internet?

In a word, no.

The change to Amex benefits has been known for a while, and the email sent this week clearly applies to the American Express provided Priority Pass membership whose number is in your email.

No changes have been announced or even credibly intimated regarding changes to the other cards offering Priority Pass. All three banks issuing the cards have publicly confirmed that they are not changing the non-lounge benefit.

Does this mean they will never change anything until the inevitable heat death of the universe? Of course not. But it’s obvious to recognize that the Priority Pass benefit from Citi, Chase, and US Bank premium cards is still valid and will continue to be so for the foreseeable future.

What should I do?

If you don’t use Priority Pass at all, or if you only use it for airport lounges, nothing changes for you.

If you have your Priority Pass through a card not issued by American Express, nothing changes for you.

If you have your Priority Pass through a card that is issued by American Express and you want to use the restaurant benefits after July 31, 2019, you will want to check to see if any of your non-Amex cards offer the benefit.

The US Bank Altitude Reserve and Chase Sapphire Reserve (not Preferred) are popular choices still available for application. If you have the Citi Prestige card (no longer offered to new cardmembers), your benefit remains available and unchanged as well.

You can usually activate your Priority Pass benefit through your card issuer’s website/account portal, or by calling their customer service phone number. When we activated the Chase Sapphire Reserve Priority Pass, it took about two weeks to get the card and member number, but others have reported getting it sooner.

Once you get your card, activate your online account at the Priority Pass website or in their mobile app. Most participating locations will accept the “digital card” in the app, so you don’t need to carry the plastic version, but if you have room in your wallet or purse, you may want to do so anyway.

Wrapping it up

We hope the details in this post will help you quash any confusion about the changes and notifications around Priority Pass benefits for American Express and other cards.

The Priority Pass app, available for IOS and Android, is going to be useful going forward if you do have an Amex-offered Priority Pass benefit. It was already good for tracking down details of available lounges, as well as offering the digital membership card, but as of August 1, 2019, it will also help you avoid Priority Pass properties that are not included in your benefit.

We also expect that the “Find an Airport Lounge” feature of the Amex mobile app will be updated as well; it’s a good resource for finding eligible lounges across several networks offered by Amex (including Centurion Lounge, Delta SkyClub, and others).

We recommend checking the respective apps or websites before traveling, so that you are not disappointed upon arrival to find certain properties have left the program (as we saw with Campanile at LAX last fall). Also check participating lounge hours and availability to Priority Pass members, and remember that they are subject to capacity limits even during available hours (laws of physics and all).

Quick Take: Amex Centurion Lounge temporary closures coming soon to LAS, MIA, SEA

For our lounging hour, the American Express Centurion Lounge is the place to be while waiting for a flight at any airport that has such a lounge. It’s even worth an extra security screening at SFO, if you can believe it.

Last year, the DFW lounge closed for a few months and relocated. You can read a review of the new lounge here at The Points Guy.

Well, in an effort to modernize and expand offerings in more locations, American Express will be closing their locations at Las Vegas (our most frequent Centurion Lounge) and Miami.

What are the closures?

American Express announced that their Miami location will close on January 14, 2019, for “a short period” to “upgrade and expand the space.” They remind that you can use the Delta Sky Club if flying Delta, or use Priority Pass otherwise (enrollment required, of course).

They will also be closing Las Vegas as of the same date for a “short period” to “renovate and improve the space.”

A short closure with the same phrasing as Las Vegas is also announced for Seattle, coming in March.

How can I get my lounge fix?

The American Express Lounge Collection includes several other networks not operated by Amex, so you won’t be lost or gatebound if you have a layover or an extra hour or two at these airports.

Continue reading “Quick Take: Amex Centurion Lounge temporary closures coming soon to LAS, MIA, SEA”

Mini-trip-report: Campanile, a new Priority Pass “lounge” at LAX

Update: The logistics of Priority Pass remain the same, but as of November 2018, Priority Pass has removed Campanile and Barney’s Beanery from the program at LAX, and added the Rock & Brews sports bar in Terminal 1 (not the one in Terminal 5).  You can also still use PF Chang’s in the International Terminal, as well as Korean Air, Virgin Atlantic, and Alaska Airlines lounges. Always check the Priority Pass app or the website before traveling, and remember that properties can change without notice.

Welcome back to rsts11travel.

Those of you who have premium credit cards (like American Express Platinum, Chase Sapphire Reserve, and others) probably know about Priority Pass, a network of lounges around the world that you can get access to, either free or at a nominal fee of $27 per guest depending on your membership and number of guests.

See also: The Points Guy’s “All About Priority Pass

For the few years I’ve been traveling heavily, I have not used Priority Pass benefits, since most airports I visit have either a Centurion Lounge (access via Amex Platinum) or an Admirals Club lounge (access via Citi AA Executive). The Priority Pass lounges have often been reported as crowded, less impressive than Centurion/AA/Delta options, and more likely to restrict Priority Pass access.

Well, Priority Pass noticed, apparently, and started to partner with non-lounges in some busy destinations. In addition to a few Minute Suite options at smaller airports, there are almost 30 restaurant partners in the US as of this writing, and you can use your lounge visit privilege in the form of a $28 credit at any of these restaurants simply by showing your Priority Pass card (or mobile app).

A bit over a week ago, Priority Pass added Campanile, a self-described “fine dining” establishment in Los Angeles International Airport (LAX) Terminal 4. We had the opportunity to try it twice this past weekend, once for breakfast and once for dinner. LAX also has PF Chang and Barney’s Beanery under Priority Pass, and three Admirals Club lounges (including a small one in the Regional Terminal for people connecting within California), and a Centurion Lounge is coming in 2019.  Continue reading “Mini-trip-report: Campanile, a new Priority Pass “lounge” at LAX”