Quick take: Admirals Club at SFO, and a minor reroute on the way to DCA

We’re back from nearly a week in the nation’s capital, Washington, D.C., for a little bit of sightseeing and a lot of the Splunk annual user conference, .conf2017. Trip report on that coming soon, so watch this space. But for now…

Sit a spell, for a bit about lounges

As our regular readers  know, I’m rather fond of the Centurion Lounge at the Las Vegas McCarran (LAS) airport, and I had hoped to try out the San Francisco International Airport (SFO) Centurion Lounge on this trip, as well as spending a couple of hours at the Dallas-Fort Worth (DFW) Centurion Lounge. American Express Platinum charge card holders get free access to these lounges. I’d also scored an upgrade with my often-useless 500-mile certificates, for the DFW-DCA segment.

[Side note: Amex has changed how access to the Centurion Lounges is handled for non-Platinum Card holders; see our post on this change for more details.]

I got to the airport early, PRE and CLEAR, and got through security at my gate’s concourse before realizing I’d have to go out and around to get to the Centurion Lounge. Even with TSA PRE and CLEAR, I didn’t relish two more security adventures, and may not have been awake enough to be sure I could find my way.

Luckily, there was an American Airlines Admirals Club lounge just inside security, and with the Citi AA Executive Master Card, I get “free” access. So I went in, and the agent inside checked me in, looked at my AA itinerary to DCA, and then made a face.

It seemed that the plane I was scheduled to fly out to DFW on was on maintenance still, with less than two hours till scheduled takeoff. The agent said he’d seen a similar situation recently where the flight finally left 10-12 hours behind schedule, so he poked around for a few minutes to rebook me through Chicago O’Hare (ORD). He also got my checked bag rerouted to the new plane. I was disappointed to have a shorter layover, no upgrade, and no Centurion Lounges at all, but I’d get into DCA three hours earlier and have time for dinner at my destination.

When I got to my departure gate, the flight I had originally booked was at the next gate over, reporting boarding in 8 minutes, with no plane in sight. By the time I was boarded, they’d moved departure on the other flight from 8:00am to 8:30, and when I checked in Chicago, they’d finally departed a bit before 10am. Not as bad as the lounge agent had feared, but still….

My flight to ORD gave me time to get a pair of sleep socks from the Project Fi Travel Trolley, spend about an hour in the Admirals Club above the H/K concourses, and get onto my flight (with business class upgrade after all) to DCA.

When I checked in, the agent at priority check-in didn’t tell me about the maintenance situation. If I had gone to the Centurion Lounge across the airport, they probably wouldn’t have had access to that information either. So while I do still want to try the SFO Centurion Lounge, and will still visit the LAS lounge whenever I’m in town, there was a definite upside to using my traveling airline’s lounge instead.

Have you had any interesting lounge experiences lately? Share them in the comments, or join the conversation on Facebook.

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Quick Take: Amex Locks Down Centurion Lounge Access For Some Cardmembers

[Note: This is slightly older news; the announcement was a couple of weeks ago and the changes took effect a week before this posting.]

American Express offers a number of proprietary lounges in about a dozen airports around the world under the Centurion Lounge brand. With complimentary buffet-style dining, a premium bar, facilities for business travelers as well as families, and usually-better-than-general-airport-WiFi, the Centurion Lounges can be a welcome respite before hopping on a plane.

Platinum charge card cardmembers (but not platinum credit card holders, like those with the Delta American Express Platinum cards) have long had access and the ability to bring family and friends along with them. Other American Express cardholders could purchase a day pass for $50, much as some airline-specific lounges also allow.

Unfortunately, this has led to crowding in some of the lounges, and dissatisfied customers (many of whom now pay an additional premium in the form of a $550 annual fee, vs the former $450 fee), and Amex believes they have found a way to attempt to address this.

As of October 2, 2017, American Express has eliminated the option for other American Express cardmembers to purchase guest passes.

Platinum cardmember access remains unchanged, with members allowed up to two guests, and additional guest passes being $50 per day per guest. Centurion Card holders can bring two guests or their immediate family along, with the same guest pass option. This is actually unchanged from the previous policy.

Guest passes are valid all day, so if you’re bringing extra guests along through multiple airports with Centurion Lounges, you only need to buy one pass per day.

What does it all really mean?

If you are a Platinum charge cardmember, there’s no change. Personal Platinum cardmembers will see the $550 annual fee take effect in the next cycle, if your fee hasn’t come up since May 2017, along with the other benefits we covered when the fee hike was announced.

If you are an American Express cardmember who had used the $50 day pass option, you lose that option, but of course you could apply for (or upgrade to) a Platinum card if you use the lounges enough.

With free food and alcohol available in the lounge, as well as a relatively quiet place (until the super-important business person has a shouting match on speakerphone by the window, of course), I find it easy to consider the lounge worth $50 a visit if I have more than an hour to wait, or if I’m traveling with my family. Two premium drinks and a modest meal would easily come to that much outside the lounge, even for a solo traveler.

So you’d have to do the math, considering how often you travel through a Centurion Lounge airport. Today that includes DFW, LAS, LGA, SFO, MIA, SEA, HOU, and soon Hong Kong and PHL. You’d also take into account which other benefits of the card you use, such as Amex Fine Hotels & Resorts and the $200/year Uber credit, if travel is your primary benefit from Platinum.

Amex does have Priority Pass Select, Airspace, Delta Club (when flying on Delta), and Escape Lounges in addition to the Centurion and Amex International Lounges. However, some of those options are available through other means, including airline fee rebates or other cards offering Priority Pass variants.

My math has worked out the last couple of years, in that I can use Uber for personal transport during business trips, and I visited Las Vegas about 8 times in the past year. I can’t be sure if that will be the case in the next year, but we’ll see.

We wrote about changes to the American Express personal platinum card in March.

Photo credit: Featured photo from American Express

Quick Take: Save on CLEAR with Delta Airlines SkyMiles and Amex

If you live near an airport that has CLEAR, you probably know the benefits. For a $179 annual fee, you get to skip most of the line, using biometrics and your boarding pass to skip the initial TSA checkpoint. With TSA PRE or one of the other services that offers it (like Global Entry, SENTRI, NEXUS, etc), you are dropped right into the PRE line, and can easily make it from ticket counter to the other side of security in 5 minutes or less.

There are a number of options to save on CLEAR. For example, if you’re a FoundersCard member, you get six months free and a $140 annual rate after that. FoundersCard is a bit pricy on its own, but there are a couple of ways to make it pay for itself. [Click here for our referral link, which will save you $100 on FoundersCard membership.] Most airports with CLEAR have codes advertised for two free months, and members have referral codes (ours is here) that can get you free months and/or a similar discount.

The best way we’ve found, and the way we use ourselves, is through the Delta Air Lines partnership. If you’re a Delta Sky Miles member (even if you just joined last month), you get an annual rate of $99. If you are Silver, Gold, or Platinum with Sky Miles, or have one of the three top Delta Amex cards (personal or business), your rate is $79. If you are Diamond Medallion with Sky Miles, your CLEAR membership is free.

If you’re already a Delta Sky miles member and want to join CLEAR, this is definitely the way to go. Worst case, you save $80/year. Best case, you get your membership for free. And if you’re not a member, go ahead and sign up, wait a few days, and then use your Sky Miles number to get that $80/year discount.

Full details and signup are at https://www.clearme.com/delta

Obviously if you’re not in, or often flying from, one of the 20 or so airports that have CLEAR, this won’t be worth it. Note that there are also CLEAR lanes at San Francisco’s AT&T Park, Miami’s Marlins Park and American Airlines Arena, Denver’s Coors Field, and Comerica Park in Detroit, so sports fans and concertgoers might benefit even without booking a single flight.

Disclosure: If you use our affiliate links for CLEAR and/or FoundersCard, we may receive valuable consideration, but the recommended option in this article does not benefit us in any tangible way.

Quick take: Starwood Preferred Guest quarterly promo

This just in:

The latest quarterly promotion for Starwood Preferred Guest members is available for registration now.

spg-q4-2017

Go ahead and register now, even if you don’t have Starwood stays planned. Check the links on the linked page to see if the ones you do plan are offering the bonus points. And remember that the SPG/Uber promotion applies after your first qualifying stay per year.

Quick Take: Rideshare partnerships to double/triple dip

Most of our readers are rideshare users, whether Lyft or Uber or both. And most of you also use other travel providers, right? What if you could take advantage of multiple promotions to make the most of your rideshare usage?

Well, you can, and in this quick take we’ll point you toward the ones we know about. If we miss any, let us know in the comments and we’ll update accordingly.

Lyft

We’ve found two Lyft partnerships that you can sign up for as a rider, and one driver promotion as well. Check your Connected Services page while logged into Lyft to see if you’re already registered.

JetBlue (Lyft, JetBlue) offers 30 TrueBlue points for every airport ride you take with Lyft. Incidentally, rides near an airport may count; we’ve seen a number of Las Vegas Strip rides report the 30 point credit in the app, even going from hotel to hotel, although this may only apply if one of your ride endpoints is adjacent to the airport (i.e. Mandalay Bay complex).

Delta (Lyft, Delta) offers 1 Delta SkyMile per dollar spent on rides, and through November 1, 2017, 3 SkyMiles per dollar on airport rides.

Shell Fuel Rewards (Lyft, Fuel Rewards) has a special offering for Lyft Drivers only (not riders). If you’re in the driver’s seat for Lyft, this one will be worth looking into, but for riders/travelers, it’s not so useful.

Uber

We’ve found two Uber partnerships that you can sign up for, and two you may already be getting. Check your Rider Profile page to see if you’re already connected.

Starwood Preferred Guest (Uber, Starwood) lets you earn 1 Starpoint per $2 spent with Uber anytime, and 2 Starpoints per $1 spent with Uber during a Starwood stay. There is a catch, in that you have to have one qualifying Starwood stay before the points promo will be effective. Also, it appears that only paid nights on “eligible rates” qualify to activate the promotion.

American Express Platinum (Uber, Amex) also offers a valuable Uber benefit, as long as you have a Platinum charge card linked to your account (you don’t even have to pay for rides with it). As of Summer 2017, Amex Platinum cardmembers receive $15/mo in Uber credits, with a $20 December bonus (or $35 total for December), as an automatic benefit of the expanded annual fee. Uber VIP status is also granted where available. See our earlier coverage of the Platinum changes, and remember that Platinum *credit* cards like the Delta cards do *not* count for this benefit.

American Express Membership Rewards offers 2x MR points on Uber rides charged to an eligible American Express card that earns MR points, or you can use points to pay for an Uber ride. The earning is a better deal, in that your Uber redemption is only 1 cent per MR point. But you can choose on each ride when you apply an eligible Amex card.

VISA Local Offers (Uber, VISA) is also worth a look. This is a program that is tied to specific credit cards, and if you use a card registered with Local Offers at a venue offering the promotion, you are eligible for a credit to your Uber account based on spend at the venue. We’re not seeing this option in our app though, so your mileage may vary (or we may have already registered for it).

Credit card travel benefits may apply

Remember that some credit cards offer promotional bonuses for travel expenses including rideshare spend.

Cards like Discover, Chase Freedom, and the like offer quarterly categories that may include ground transportation, but you’ll need to register each quarter and keep track of the categories. It doesn’t look like Discover or Chase have any ground transportation promos for the rest of 2017 though, but check again in December.

Capital One has been known to offer promos with their Quicksilver cards.

Chase Sapphire Reserve and Preferred have a year-round bonus earn for travel spend (see right) which generally includes taxis and rideshares.

And of course, cashback cards are a reasonable option if you don’t have a better option, especially those like Citi Double Cash that offer a flat 2% back.

Did we miss any tips and tricks that you’ve used to optimize your rideshare benefits? Share in the comments and we’ll investigate and update appropriately.

Disclosure: All offers are valid as of September 5, 2017, as noted; no links in this post (above this disclosure) as of September 5 are affiliate or referral links. If you do still need to sign up for Lyft (RSTS11TRAVEL) or Uber (DHOVJ), you can use the codes/links  just mentioned, or the links at our Support Rsts11Travel page.

Trip report: Standard King at the Beverly Hilton, Beverly Hills, California

A couple of weeks ago, my niece sent me a note letting me know she was on my coast for a change, staying in LA for a couple of weeks with her grandmother. Since I hadn’t seen her since last fall’s Disney World trip, and won’t be down there for another year probably, I decided to try to make a road trip work.

After looking at major chain locations within half an hour of the suburb she was staying in, we decided to try the historic Beverly Hilton, perhaps obviously a Hilton property, a few blocks from Rodeo Drive in Beverly Hills. Known for the Daytime Emmys and Golden Globes as well as numerous other entertainment industry events, it’s an older hotel (opened 1955) that’s seen some interesting ownership changes and refurbishments over the last 60+ years.

There is a brand new Waldorf Astoria adjoining the Beverly Hilton, but the rates would’ve been exorbitant for what was meant to be a crash pad stay, not a spa getaway. Maybe next time we’ll try something on that scale.

Thanks to expensive work stays at New York City Hilton properties over the last couple of years, we easily had enough Hilton Honors points for a two night stay. We booked with about thirty hours notice, dug into local exploration options, and packed up for the drive from San Jose to Los Angeles.

Staying at the Beverly Hilton

Unbeknownst to us, the weekend we visited had the Television Critics Association conference and the PBS conference back to back, so it was a bit crowded and there were no upgrades available. We did share air with a number of celebrities, and passed Nicole Kidman outside the Lobby Bar at one point.

The only reward rooms available were single king bed rooms, and there were no upgrades available, which complicated things for a two-teens-and-two-adults stay. We got a complimentary rollaway bed, and picked up an air bed for additional sleep space.

Our check-in agent was kind enough to upgrade our complimentary continental breakfasts to buffet passes, in consideration of the lack of a Hilton Honors Gold upgrade. We also got a pod-style coffeemaker, with plenty of pods and a bonus bottle of water, at no extra cost.

The King Bed Standard room went for 60,000 Hilton Honors points a night, including two bottles of Evian a night and breakfast passes for four. For super-short notice we would’ve been looking at $328/night, or $365/night for the breakfast plan, plus 15.5% + $0.80/day taxes.

That comes to $844.75 or 0.7 cents per point. The Points Guy has a valuation of 0.6 cents, and we got a total of four upgraded breakfasts (about $15 value each) and three bonus buffet breakfasts over the course of the weekend (about $50 value each), so we came out well ahead of the average.

The hotel and the room

The room we stayed in was a single king room, at about 356 square feet with an odd shower/tub (left) and a view of the driveway and one of the hotel signs (shown at the top of the page). It felt larger than, say, the basic rooms at the LAX Marriott or the Sheraton in Midtown Manhattan, but wasn’t all that cramped.

The bathroom had a sliding door, more of what you’d expect for a closet than a bathroom. For family it wasn’t too bad, as we’ve been in closer quarters, but there wasn’t much soundproofing from the sliding door.

Coffeemakers are available on request, at no charge, featuring a dual pod brewer and Coffee Bean and Tea Leaf coffee pods. A reasonable minibar is also provided, with an unchilled courtesy shelf in case you need to stash some leftovers.

The parking was either valet and self-parking, at $42/night including tax either way. The hotel also advertised a courtesy vehicle for trips of a mile or less from the hotel, but they were backed up due to crowds (even with the critics show having their own limo service), so after 20 minutes we called an Uber (which arrived at the same time as the courtesy vehicle).

Dining and sightseeing

We chose to have breakfasts at Circa 55 on the lower level of the hotel, with the standard buffet on Saturday morning and the “champagne brunch,” described as “a Beverly Hills tradition,” on Sunday morning. Our other meals were outside the hotel, to get some different local flavor. We didn’t make it to Trader Vic’s for a Mai Tai, unfortunately.

The included breakfast coupons covered the standard buffet (approx. $30 plus 18% service charge), or an equivalent credit toward other purchases (i.e. the Sunday brunch at $45). I believe the credit also included a proportional credit for the service charge when we upgraded our meal.

Saturday we had a great experience, with an attentive waitress and great service at the omelet station. Sunday, the omelet station was still good, but we waited nearly half an hour from seating to get drinks ordered. It was at opening time for the full buffet, but the property was not crowded so this experience was disappointing. The food was good though. Comparing the $45 “bubbly brunch” to the $95 Sterling Brunch Buffet, which is our regular “tradition” buffet in Las Vegas, I’d say it might have been a bit overpriced on its own, but the typical hotel premium makes it about right.

For the first night’s dinner, we went to Roni’s, a little hybrid Italian/Cajun/Mexican/little-bit-of-everything joint just across Melrose (but on the far side, so a bit of a hike). The food was great, although the TVs on the walls of the small venue were a bit distracting.

Black Pastrami Reuben at Brent’s Deli in Northridge

Two friends from different parts of our lives recommended Brent’s Deli in Northridge, so we took the whole family there after a visit to the Los Angeles Zoo, and we were not even slightly disappointed. Plenty of food was provided for a great value (under $20 each with beverages), and the range of choices was amazing. It’s hard to pass up a good Reuben (the Black Pastrami Reuben is pictured below0, although my niece appreciated her “SF Burger” and a couple of other choices rounded out the table.

While we didn’t make it to these two other options, they’re worth noting. On the corner of Santa Monica and Wilshire Blvd was a Starbucks Reserve location that would’ve been tempting if they hadn’t closed before we finished dinner. These locations tend to have upscale decor and extra beverage choices, including custom sodas, Clover coffee brewers, and sometimes even alcohol.

And on Rodeo Drive amidst the upscale shopping experiences, a tasting room for St Supery winery just opened in August and should be open through August 2018.

Closing thoughts

This trip was unusual, both in the sense of driving my own car in a “distant” location (rather than a rental), and in being able to spend time with my extended family on my coast for the first time ever. The drive was cheaper than flying three of us down on a day’s notice, and we had the chance to stop off at Pyramid Lake on the way home.

I would say the hotel had glamour but not luxury, although it was comfortable and convenient for our needs. The Sheraton Universal might have been more spacious, but I’ve stayed there several times so it wouldn’t have been adventurous (and we might have been tempted by Universal Studios rather than the LA Zoo, which would’ve been costly, especially for a Disney family). We’ve had some spacious rooms at the Coast Annabelle in Burbank (walking distance from the Walt Disney Studios), but the dining there wasn’t all that great.

We’re not all that likely to head back very soon, since the family is on the other coast most of the year and my job doesn’t take me to the LA area very much anymore. But it was a fun experience and a reasonable value for the hotel experience we had.

 

Magic Kingdom For Sale? Making the most of your Disney adventure from a rewards perspective

As we head into the weekend, rsts11travel’s Robert Novak is here with an apology to Terry Brooks and a tip sheet for finding great deals or saving money in general with your trips to the Disney theme parks and facilities.

I (Robert) worked for the Walt Disney Company for three years, and in that time I had the best deal you can get without being on the board or executive staff of TWDC: a magical device formerly (and generally) known as the Silver Pass.

Given to full-time salaried employees after two weeks, and hourly staff after a substantially longer time, the Silver Main Entrance Pass gave cast members (inside and outside the parks) free entrance for themselves and their registered/benefitted dependents, or for a fixed number of guests if one didn’t have spouse or dependents to report. The pass was valid for something in the neighborhood of 300+ days per year.

This made me pretty popular when I was at events near the parks, and I also got some free passes every six months to give to friends or family. But since I didn’t live near the parks, I didn’t use these benefits very often.

People would often ask me to get them discounts, but the discounts for outright purchase of tickets were pretty light (similar to the discounts Apple gives on current products to employee purchase programs–not very much at all). So I surprised friends by telling them to go outside the company. Now that I don’t have the pass anymore, I too go outside the company, and I’ll share some guidelines that will help you make the most of your efforts and funds. Continue reading “Magic Kingdom For Sale? Making the most of your Disney adventure from a rewards perspective”

Travel Quickie: Status Match for Wyndham Rewards and Caesars Total Rewards

We saw this mentioned on Doctor of Credit over the weekend… while Starwood Preferred is no longer a Caesars Entertainment partner, you now have the option to pair up Wyndham Rewards with Total Rewards, getting a status match in whichever direction makes the most sense for you.

It wasn’t entirely clear where to set this up, in Total Rewards or in Wyndham Rewards, but a quick Google site search found the www.wyndhamrewards.com/caesars/ portal page. From here you can see what benefits and matches apply today, and start the status match in whichever direction you choose.

Continue reading “Travel Quickie: Status Match for Wyndham Rewards and Caesars Total Rewards”

Eight days in Burger-town with Gordon Ramsay Burger, Michael Mina Pub 1842, Fleur by Hubert Keller, Nom Burger, and more

In the past eight days we’ve dined on burgers six times. This is about four more than our usual weekly burger quota, but a week in Las Vegas warrants some exploration. Let’s take a look around the week of burgers.

In This Post:

  • Gordon Ramsay Burger, Planet Hollywood, Las Vegas (Total Rewards)
  • Michael Mina Pub 1842, MGM Grand, Las Vegas (MLife Rewards)
  • Fleur by Hubert Keller, Mandalay Bay, Las Vegas (MLife Rewards)
  • Gordon Ramsay Burger, again
  • Nom Burger, Downtown Sunnyvale, California
  • Jack In The Box, San Jose, California

Prices listed are modest estimates; you can spend a bit less or a whole lot more at any of the venues.

Continue reading “Eight days in Burger-town with Gordon Ramsay Burger, Michael Mina Pub 1842, Fleur by Hubert Keller, Nom Burger, and more”

Quick take: World of Hyatt (and MLife Rewards) promo opportunity

Update below (2017-05-05): Stays that crossed the April 1 boundary count!

Hyatt Gold Passport turned into World of Hyatt in March 2017. The first big promo for World of Hyatt launched recently, offering double base points for your *second* stay and beyond, through June 30, 2017.

Sign up for the “Double Points For Being You” promo here at hyatt.com. You need to be a World of Hyatt member of course (Hyatt Gold Passport members were cut over March 1st).

Continue reading “Quick take: World of Hyatt (and MLife Rewards) promo opportunity”