Quick take: Priority Pass changes and confusion cleared up for you

Welcome to rsts11travel. Today we’re looking briefly at an underrated benefit on several premium charge and credit cards, and a recent change that has been causing confusion and misplaced expertise on travel forums this week.

tl;dr: American Express announced in May that they would no longer offer the restaurant benefit on Priority Pass memberships through their cards. Priority Pass reminded customers of this earlier this week. US Bank, Citi, and Chase benefits are unchanged. 

We’ve also looked at Priority Pass in the following posts:

Priority Pass is a company that provides a subscription service of sorts for airport lounges around the world. They began offering this “club” program in 1992.

You can subscribe through their website for an annual plan that gives you access to over 1000 lounges and airport facilities around the world; depending on your needs, you can choose to pay as little as $99 up front for a year’s membership (with a $32 per person visit fee) or select their Prestige membership at $429/year which provides you unlimited free visits and a $32/person guest visit fee. 

Most people using their service, however, do not pay them directly. Several premium credit and charge cards from American Express, US Bank, Chase, and Citi offer a version of Priority Pass (usually Priority Pass Select) which gives you either an “unlimited” number of visits with a specified number of guests included, or a fixed number of visits included.

In addition to over a thousand lounges in the program, Priority Pass also offers access to Minute Suites relaxation bays at certain airports, as well as a generous restaurant credit at about 30 airport restaurants in the US. These options have different values than a regular lounge access benefit, but many travelers (your hosts included) have found them to be good options when available.

So what’s changed?

In late May, American Express announced that they would discontinue the restaurant benefit on Priority Pass memberships granted through an American Express charge or credit card. This caused some ire, but very few cardmembers chose the premium cards from Amex because of the $28 restaurant credit.

Earlier this week, Priority Pass themselves sent out a notice (right), co-branded with the American Express Global Lounge Collection, specifying that the membership noted in the email would no longer offer the “non-lounge airport experiences” and offering a link to the frequently asked questions (FAQ) for this change.

Both the email and the FAQ state that this change only applies to the membership account specified in the email. And as confirmed by numerous travel bloggers, there has been no announcement by Chase, Citi, or US Bank that they are changing this benefit (in fact, at least The Points Guy has actively confirmed with each that they are not changing at this time).

But still, the link to the FAQ spread like wildfire, without the “qualification” of the email source, and mild panic ensued.

Should I panic and spread rumors on the Internet?

In a word, no.

The change to Amex benefits has been known for a while, and the email sent this week clearly applies to the American Express provided Priority Pass membership whose number is in your email.

No changes have been announced or even credibly intimated regarding changes to the other cards offering Priority Pass. All three banks issuing the cards have publicly confirmed that they are not changing the non-lounge benefit.

Does this mean they will never change anything until the inevitable heat death of the universe? Of course not. But it’s obvious to recognize that the Priority Pass benefit from Citi, Chase, and US Bank premium cards is still valid and will continue to be so for the foreseeable future.

What should I do?

If you don’t use Priority Pass at all, or if you only use it for airport lounges, nothing changes for you.

If you have your Priority Pass through a card not issued by American Express, nothing changes for you.

If you have your Priority Pass through a card that is issued by American Express and you want to use the restaurant benefits after July 31, 2019, you will want to check to see if any of your non-Amex cards offer the benefit.

The US Bank Altitude Reserve and Chase Sapphire Reserve (not Preferred) are popular choices still available for application. If you have the Citi Prestige card (no longer offered to new cardmembers), your benefit remains available and unchanged as well.

You can usually activate your Priority Pass benefit through your card issuer’s website/account portal, or by calling their customer service phone number. When we activated the Chase Sapphire Reserve Priority Pass, it took about two weeks to get the card and member number, but others have reported getting it sooner.

Once you get your card, activate your online account at the Priority Pass website or in their mobile app. Most participating locations will accept the “digital card” in the app, so you don’t need to carry the plastic version, but if you have room in your wallet or purse, you may want to do so anyway.

Wrapping it up

We hope the details in this post will help you quash any confusion about the changes and notifications around Priority Pass benefits for American Express and other cards.

The Priority Pass app, available for IOS and Android, is going to be useful going forward if you do have an Amex-offered Priority Pass benefit. It was already good for tracking down details of available lounges, as well as offering the digital membership card, but as of August 1, 2019, it will also help you avoid Priority Pass properties that are not included in your benefit.

We also expect that the “Find an Airport Lounge” feature of the Amex mobile app will be updated as well; it’s a good resource for finding eligible lounges across several networks offered by Amex (including Centurion Lounge, Delta SkyClub, and others).

We recommend checking the respective apps or websites before traveling, so that you are not disappointed upon arrival to find certain properties have left the program (as we saw with Campanile at LAX last fall). Also check participating lounge hours and availability to Priority Pass members, and remember that they are subject to capacity limits even during available hours (laws of physics and all).

Advertisements

Newsflash: Caesars Rewards adds extra tier credit benefit for direct bookings

Caesars Entertainment rebranded Total Rewards as Caesars Rewards as of February 1, 2019. They added free nights at their Dubai location and a free night in Las Vegas or Atlantic City for every 5000 tier credits (TC) earned.

Now, as of March 1, 2019, they’ve enhanced the program a little bit more. With any paid stay booked directly with Caesars (online at their website, through the app, or through their call center), visitors will earn 5 tier credits per dollar spent on room rate and resort fees. (Facebook, Twitter)

Based on the email they sent to members on February 27, this applies to any direct-booked stay with a check-out date of March 1, 2019, or later. This shouldn’t require rebooking, if you have an existing reservation booked directly with Caesars.

This is a good enhancement for Caesars Rewards members who pay for their rooms, and will help people attain higher status levels without (as much, if any) gambling spend. Specifically, you can now earn Platinum status with $1,000 in room rate and resort fees, or Diamond status with $3,000 in room rate and resort fees, in a given calendar year, not including any other spend that earns tier credits.

The emperor confirms, no rebooking needed.

You still earn 1 TC per dollar on eligible room charges as before (including dining and entertainment), and you still earn 1 reward credit (RC) per dollar on all of that spend.

And if you have the Caesars Rewards VISA credit card, you will still be earning a total of 5 RC per dollar on your charges at Caesars properties.

Obviously, if you get comps, you won’t really earn 5x TC on the $0 you spend on those, and if your resort fees are waived due to existing Caesars Rewards status, you won’t earn 5x TC on those. But you weren’t earning 1x TC on those $0 amounts before, so it’s not a loss. (Not that keeps people from whining on social media that they’re not getting bonuses on top of free rooms, of course.)

What do you think of this change to Caesars Rewards? Will it make you more likely to stay at Caesars Resorts?

Newsflash: Updates to Caesars Rewards (formerly known as Total Rewards) effective TODAY

Welcome back to rsts11travel. Today we’re going to look at changes in the Caesars Entertainment rewards program, which many of you traveling to Las Vegas take advantage of.

The program, known for years as Total Rewards, is officially rebranded as Caesars Rewards as of today, February 1, 2019. No re-registration or member interaction is required for the change, and your number and point balances will remain intact. You can pick up a rebranded card at any Caesars Rewards desk in a Caesars property though. Mobile app, Comenity’s Total Rewards VISA, and other collateral will be updated in the coming months.

If you’re not a member of Total Rewards/Caesars Rewards yet, join through this link for 500 bonus Tier Credits to get you started (we also get 500 bonus TCs). You don’t get a card in the mail, but you can pick them up at any Caesars Rewards desk on property when you visit next.

Changes to Tier Benefits for 2019

What does this mean for you as a Caesars customer, other than one fewer word to name the program? Let’s take a quick look.

Continue reading “Newsflash: Updates to Caesars Rewards (formerly known as Total Rewards) effective TODAY”

Quick Take: Amex Centurion Lounge temporary closures coming soon to LAS, MIA, SEA

For our lounging hour, the American Express Centurion Lounge is the place to be while waiting for a flight at any airport that has such a lounge. It’s even worth an extra security screening at SFO, if you can believe it.

Last year, the DFW lounge closed for a few months and relocated. You can read a review of the new lounge here at The Points Guy.

Well, in an effort to modernize and expand offerings in more locations, American Express will be closing their locations at Las Vegas (our most frequent Centurion Lounge) and Miami.

What are the closures?

American Express announced that their Miami location will close on January 14, 2019, for “a short period” to “upgrade and expand the space.” They remind that you can use the Delta Sky Club if flying Delta, or use Priority Pass otherwise (enrollment required, of course).

They will also be closing Las Vegas as of the same date for a “short period” to “renovate and improve the space.”

A short closure with the same phrasing as Las Vegas is also announced for Seattle, coming in March.

How can I get my lounge fix?

The American Express Lounge Collection includes several other networks not operated by Amex, so you won’t be lost or gatebound if you have a layover or an extra hour or two at these airports.

Continue reading “Quick Take: Amex Centurion Lounge temporary closures coming soon to LAS, MIA, SEA”

Newsflash: Amex Business Platinum adds new features, $145 annual fee hike

The American Express Business Platinum Card, formerly a $450 annual fee offering with a 35% points back benefit on pay-with-points travel bookings, announced a few changes coming between now and February 2019.

Read about the personal Platinum increase here: Changes in Amex Platinum – and 3 reasons to keep the card (March 2017)

See our guide to Justifying a premium credit or charge card for your traveling pleasure here (September 2018)

Dell benefit description updated February 1, 2019. You can register for this benefit now.

During 2018, the main noticeable change was that they started issuing cards in metal rather than plastic, matching the personal card option. In return for the satisfying clink or clunk on a table, you give up the ability to have your card run on one of the old kerchunk machines (we’re sure there’s an official name for the impression-based devices, but we don’t know it offhand).

But 2019 brings a few new benefits, at a cost. As with the personal card, if you can use the new benefits, you’ll end up better off than before, even with the annual fee hike.

Continue reading “Newsflash: Amex Business Platinum adds new features, $145 annual fee hike”

Justifying a premium credit or charge card for your traveling pleasure

This post was updated several times since original publication. See changes listed at the end.

We’ve posted a sequel covering how much you have to spend on each card to make a worst-case break-even reward. Check out How much do I have to spend to make a premium card break even?

Something that comes up on many travel and credit forums is the topic of seemingly-obscene annual fees on certain premium credit cards. The Citi AAdvantage Executive Mastercard and Chase Sapphire Reserve VISA come with a $450* annual fee, and the gold standard (erm, platinum standard) American Express Platinum went to $550 a year last year for personal, and $595 a year for the business version as of February 2019.

Once upon a time, annual fees were a given in much of the credit card landscape, and rarely came with enough benefits to counter the fees. Today, many of these cards have features that compensate for, or even exceed the value of, the annual fee. In today’s post we’ll take a look at some of the most common benefits (especially with regard to the four cards listed above), and when you might find them worth the fee. Continue reading “Justifying a premium credit or charge card for your traveling pleasure”

Mini-trip-report: Campanile, a new Priority Pass “lounge” at LAX

Update: The logistics of Priority Pass remain the same, but as of November 2018, Priority Pass has removed Campanile and Barney’s Beanery from the program at LAX, and added the Rock & Brews sports bar in Terminal 1 (not the one in Terminal 5).  You can also still use PF Chang’s in the International Terminal, as well as Korean Air, Virgin Atlantic, and Alaska Airlines lounges. Always check the Priority Pass app or the website before traveling, and remember that properties can change without notice.

Welcome back to rsts11travel.

Those of you who have premium credit cards (like American Express Platinum, Chase Sapphire Reserve, and others) probably know about Priority Pass, a network of lounges around the world that you can get access to, either free or at a nominal fee of $27 per guest depending on your membership and number of guests.

See also: The Points Guy’s “All About Priority Pass

For the few years I’ve been traveling heavily, I have not used Priority Pass benefits, since most airports I visit have either a Centurion Lounge (access via Amex Platinum) or an Admirals Club lounge (access via Citi AA Executive). The Priority Pass lounges have often been reported as crowded, less impressive than Centurion/AA/Delta options, and more likely to restrict Priority Pass access.

Well, Priority Pass noticed, apparently, and started to partner with non-lounges in some busy destinations. In addition to a few Minute Suite options at smaller airports, there are almost 30 restaurant partners in the US as of this writing, and you can use your lounge visit privilege in the form of a $28 credit at any of these restaurants simply by showing your Priority Pass card (or mobile app).

A bit over a week ago, Priority Pass added Campanile, a self-described “fine dining” establishment in Los Angeles International Airport (LAX) Terminal 4. We had the opportunity to try it twice this past weekend, once for breakfast and once for dinner. LAX also has PF Chang and Barney’s Beanery under Priority Pass, and three Admirals Club lounges (including a small one in the Regional Terminal for people connecting within California), and a Centurion Lounge is coming in 2019.  Continue reading “Mini-trip-report: Campanile, a new Priority Pass “lounge” at LAX”

Newsflash: Caesars Total Rewards Diamond changes and devaluations for 2018

Update 2018-02-01: The FoundersCard/Total Rewards partnership has been renewed. See below for details.

It looks like the news has been filtering out for two months, but somehow we just learned of this today. Caesars Entertainment has made some notable adjustments to the Total Rewards tier benefits for 2018.

For many Diamond members, and most Seven Stars members, this won’t be a severe downgrade. If you stay at Caesars properties regularly and leave a lot of money in the casino, you’ll probably be okay. But for people barely squeaking in to Diamond (or getting in through tier matching or FoundersCard), you’re going to notice some differences.

Links: Current (2017) benefits, New (2018) benefits

See also: Happy holidays from rsts11travel, and a quick offer from FoundersCard

What’s changing?

Continue reading “Newsflash: Caesars Total Rewards Diamond changes and devaluations for 2018”

Quick take: Admirals Club at SFO, and a minor reroute on the way to DCA

We’re back from nearly a week in the nation’s capital, Washington, D.C., for a little bit of sightseeing and a lot of the Splunk annual user conference, .conf2017. Trip report on that coming soon, so watch this space. But for now…

Sit a spell, for a bit about lounges

As our regular readers  know, I’m rather fond of the Centurion Lounge at the Las Vegas McCarran (LAS) airport, and I had hoped to try out the San Francisco International Airport (SFO) Centurion Lounge on this trip, as well as spending a couple of hours at the Dallas-Fort Worth (DFW) Centurion Lounge. American Express Platinum charge card holders get free access to these lounges. I’d also scored an upgrade with my often-useless 500-mile certificates, for the DFW-DCA segment.

[Side note: Amex has changed how access to the Centurion Lounges is handled for non-Platinum Card holders; see our post on this change for more details.]

I got to the airport early, PRE and CLEAR, and got through security at my gate’s concourse before realizing I’d have to go out and around to get to the Centurion Lounge. Even with TSA PRE and CLEAR, I didn’t relish two more security adventures, and may not have been awake enough to be sure I could find my way.

Luckily, there was an American Airlines Admirals Club lounge just inside security, and with the Citi AA Executive Master Card, I get “free” access. So I went in, and the agent inside checked me in, looked at my AA itinerary to DCA, and then made a face.

It seemed that the plane I was scheduled to fly out to DFW on was on maintenance still, with less than two hours till scheduled takeoff. The agent said he’d seen a similar situation recently where the flight finally left 10-12 hours behind schedule, so he poked around for a few minutes to rebook me through Chicago O’Hare (ORD). He also got my checked bag rerouted to the new plane. I was disappointed to have a shorter layover, no upgrade, and no Centurion Lounges at all, but I’d get into DCA three hours earlier and have time for dinner at my destination.

When I got to my departure gate, the flight I had originally booked was at the next gate over, reporting boarding in 8 minutes, with no plane in sight. By the time I was boarded, they’d moved departure on the other flight from 8:00am to 8:30, and when I checked in Chicago, they’d finally departed a bit before 10am. Not as bad as the lounge agent had feared, but still….

My flight to ORD gave me time to get a pair of sleep socks from the Project Fi Travel Trolley, spend about an hour in the Admirals Club above the H/K concourses, and get onto my flight (with business class upgrade after all) to DCA.

When I checked in, the agent at priority check-in didn’t tell me about the maintenance situation. If I had gone to the Centurion Lounge across the airport, they probably wouldn’t have had access to that information either. So while I do still want to try the SFO Centurion Lounge, and will still visit the LAS lounge whenever I’m in town, there was a definite upside to using my traveling airline’s lounge instead.

Have you had any interesting lounge experiences lately? Share them in the comments, or join the conversation on Facebook.

Quick Take: Amex Locks Down Centurion Lounge Access For Some Cardmembers

[Note: This is slightly older news; the announcement was a couple of weeks ago and the changes took effect a week before this posting.]

American Express offers a number of proprietary lounges in about a dozen airports around the world under the Centurion Lounge brand. With complimentary buffet-style dining, a premium bar, facilities for business travelers as well as families, and usually-better-than-general-airport-WiFi, the Centurion Lounges can be a welcome respite before hopping on a plane.

Platinum charge card cardmembers (but not platinum credit card holders, like those with the Delta American Express Platinum cards) have long had access and the ability to bring family and friends along with them. Other American Express cardholders could purchase a day pass for $50, much as some airline-specific lounges also allow.

Unfortunately, this has led to crowding in some of the lounges, and dissatisfied customers (many of whom now pay an additional premium in the form of a $550 annual fee, vs the former $450 fee), and Amex believes they have found a way to attempt to address this.

As of October 2, 2017, American Express has eliminated the option for other American Express cardmembers to purchase guest passes.

Platinum cardmember access remains unchanged, with members allowed up to two guests, and additional guest passes being $50 per day per guest. Centurion Card holders can bring two guests or their immediate family along, with the same guest pass option. This is actually unchanged from the previous policy.

Guest passes are valid all day, so if you’re bringing extra guests along through multiple airports with Centurion Lounges, you only need to buy one pass per day.

What does it all really mean?

If you are a Platinum charge cardmember, there’s no change. Personal Platinum cardmembers will see the $550 annual fee take effect in the next cycle, if your fee hasn’t come up since May 2017, along with the other benefits we covered when the fee hike was announced.

If you are an American Express cardmember who had used the $50 day pass option, you lose that option, but of course you could apply for (or upgrade to) a Platinum card if you use the lounges enough.

With free food and alcohol available in the lounge, as well as a relatively quiet place (until the super-important business person has a shouting match on speakerphone by the window, of course), I find it easy to consider the lounge worth $50 a visit if I have more than an hour to wait, or if I’m traveling with my family. Two premium drinks and a modest meal would easily come to that much outside the lounge, even for a solo traveler.

So you’d have to do the math, considering how often you travel through a Centurion Lounge airport. Today that includes DFW, LAS, LGA, SFO, MIA, SEA, HOU, and soon Hong Kong and PHL. You’d also take into account which other benefits of the card you use, such as Amex Fine Hotels & Resorts and the $200/year Uber credit, if travel is your primary benefit from Platinum.

Amex does have Priority Pass Select, Airspace, Delta Club (when flying on Delta), and Escape Lounges in addition to the Centurion and Amex International Lounges. However, some of those options are available through other means, including airline fee rebates or other cards offering Priority Pass variants.

My math has worked out the last couple of years, in that I can use Uber for personal transport during business trips, and I visited Las Vegas about 8 times in the past year. I can’t be sure if that will be the case in the next year, but we’ll see.

We wrote about changes to the American Express personal platinum card in March.

Photo credit: Featured photo from American Express